Conditions générales


We, as Getaway Apartments SL, C / La Naval 117, hereinafter referred to as "Getaway Apartments", provide our services exclusively on the basis of the terms and conditions, which were sent to you in full as part of the Internet booking form before. booking. Please read them carefully, as you will acknowledge that the terms and conditions are binding on you and the registered persons when you make the booking.

 

TERMS OF PAYMENT:

The travel agent's terms of payment apply. At the time of booking, you will be required to pay an initial deposit of 20% of the total rental cost of the property. Apartamentos Getaway S.L. reserves the right to cancel the booking if the first instalment of 20% of the rent has not been received within 4 working days of the booking date. The balance is due 6 weeks before the start of the rental period.

We do not accept bookings for groups of guests under 20 years of age (the main occupant must be of that age and, in the case of a minor without parents, full authorisation must be provided).

All our bookings include TOWELS and BED LINEN.

 

ARRIVAL AND DEPARTURE:

Arrivals - Our accommodations are ready from 3:00 p.m. on the day of your arrival, unless otherwise specified. Early check-in can always be requested, subject to availability and possible additional cost.

The customer must sign for the hosted part of the accommodation.

Customers must go to the accommodation where they will find a key box to pick up the keys or someone from our team for the reception. In case the arrival form is different, our reception will contact you beforehand to facilitate the management.

Our accommodation must be vacated by 11:00 am on the day of your departure, unless expressly stated. You can always request a late check-out, subject to availability and at a possible additional cost.

 

CUSTOMER SERVICE AT RECEPTION:

Monday to Friday: 09:00 am to 6:00 pm.

Reception telephone contact: (00) 34 828 011 860

MOBILE PHONE (TOURIST INFORMATION)

The properties do not have a telephone. We recommend that you bring a mobile phone to stay connected.

 

TEN THINGS THAT SHOULD NOT BE APPROVED BY THE TOILET:

Please do not use the toilet as a waste bin. All our accommodations have waste bins in the bathrooms.

For the proper functioning of our ecosystem and to avoid problems of traffic jams, etc. .... NEVER dispose of the following materials:

Wet wipes, tampons and sanitary towels, oils, condoms, medicines, baby packs etc..

In the case of having a breakdown due to misuse, the client will pay the charge of the professional who must act and a fine of between 50 and 100 €, depending on the severity.

ANIMALS AND INSECTS:

We are on an island. Therefore, during a stage of the year, we may encounter mosquitoes and / or flies.

In accommodation with gardens and/or swimming pools, you should take special care not to leave refreshments or meals open, as they could attract excessive ants.

Most of our accommodations are legally and professionally sprayed to prevent such ants. In the case of rain, you will probably observe ants for a few hours, but in a limited time, they will disappear.

Both mosquitoes and other farm animals are unavoidable, and neither the accommodation provider nor Canarias Getaway assume any responsibility for any inconvenience caused.

 

ACCOMMODATION KEYS AND INSURANCE:

In case of loss of accommodation keys or having to break into a safe, the client must contact Canarias Getaway, who will send the professional to resolve the situation. The client must pay the bill directly to the professional.

 

FURNITURE AND OTHER FURNISHINGS:

It is totally forbidden to move the furniture of the property, as well as any type of aesthetic modification.

 

MUSIC, PARTYING AND NOISE:

It is strictly forbidden to disturb neighbours with music or noise. You may not play music and make noise in excess of 65 decibels from 10 p. M. To 9 a. M. Parties are prohibited, and in the event that the police show up, you will be fully responsible for any penalties.

 

WORK IN THE AREAS:

The accommodations are private properties owned by different owners and are generally located in residential areas. They are not located in resorts, so it is certainly possible that unexpected work may be carried out in the vicinity. These works are usually carried out by owners or governmental organisations with which we have no relationship and therefore have no influence on these actions. Neither the accommodation provider nor Canarias Getaway S.L., therefore, assume any responsibility with regard to inconveniences caused by works that are not carried out on behalf of the Accommodation Provider.

 

WATER, ELECTRICITY AND INTERNET:

Water, electricity or internet cuts are not usual. The municipal authorities may agree to temporarily cut off the supply due to breakdowns. Both the INTERNET. In the event of signal failure, DO NOT RESET OUR ROUTERS.

 

HOLIDAYS AND EVENTS:

Holiday properties can only be occupied by the number of persons on the travel register. Children count as persons. Property owners or their agents reserve the right to refuse admission if this condition is not met.

 

SECURITY:

NEVER leave valuables or money in any visible place. The rental price does not include any optional insurance. We advise you to take out specific travel insurance.

 

RESPONSIBILITY:

Canarias Getaway S.L. explicitly declares that it acts as an intermediary between owners and tenants, and is only responsible for the correct information of the offered accommodation, the indicated endowment and its precise location. It declines all responsibility for any damage, accident, delay or other causes not related to the administration of the rental of the property.

 

CANCELLATION OF RESERVATIONS:

Canarias Getaway S.L . general cancellation conditions: Cancellation + or 14 days before arrival: first payment. Cancellation between 14 and 0 days before arrival: 100% of the total amount. In the case, to vacate the accommodation before the departure date, there will be no right to any refund.

In case the agency is unable to provide the booked flat for any reason, the agency is obliged to offer an option of at least the same quality and conditions. In the event that the alternative option offered is not acceptable to the client, the agency will refund the full amount of the booking.

 

CLAIMS AND COMPLAINTS:

Any claims made after departure cannot be dealt with due to lack of the most elementary criteria that could process the claim and will therefore not be valid. Any complaint or suggestion, must be dealt with during the stay, and Canarias Getaway S.L., has 48 hours, to resolve with the competent team, any kind of anomaly. Canarias Getaway S.L., has the right to change accommodation, as long as it is due to important causes.

 

ACCEPTANCE OF THE GENERAL CONDITIONS:

The fact of being part of the product offered and contracted in a reservation is the express acceptance by the tenant / client of each and every one of the General Conditions. For all claims that may be formulated, both the tenant and the Company must appear before the Courts of the Courts of Las Palmas de Gran Canaria, renouncing any jurisdiction. For any queries, please contact Canarias Getaway S.L., either by mail or telephone. Thank you very much, we hope that all our clients enjoy a well-deserved holiday and a perfect stay on our island.